Frequently Asked Questions

HOW TO COLLECT YOUR CAR HIRE AT FARO AIRPORT?

Directions to find our representative:
When you come out of the customs area at Faro Airport, turn left and walk around 50mt until you find at your right the Coffee Shop.
Opposite to it you will see the Airport Information Desk, just next to it there is the Local Rent-a-car's Desk.
Our representative will be waiting for you there at the time of your arrival.
Look for the "Myalgarvecars - Local Cars" Sign. You will collect your car at Park nº.4, on site Faro Airport.
There are no shuttles to take.

WHERE CAN I FIND THE TELEPHONE OF THE COMPANY?
On the Company Rental Agreement not only the telephone number of the rental station is printed but you also find its address and the one of the returning station too.

WHAT SHOULD I DO IN CASE OF ACCIDENT?
Call the Police - 112
Call the Company.
Please fill in the entire accident claim.
Never admit liability.
In case of car breakdown please call 24 Hour Road Assistance (+351 96 245 7314 or +351 289 502 204), but if the car still runs please get to the nearest Company station and exchange the car. The telephone number is on the Company Rental Agreement and on this document as well as on the car key tag.

WHAT RISKS ARE COVERED IN MY RENTED CAR?
All our cars have Unlimited Public Liability coverage and 24 Hour Road Assistance.
If your rental excludes Collision Damage Waiver (C.D.W.) and/or theft waiver (T.W.) and your car suffers total or partial damages or is stolen, the driver is considered totally responsible for the payment of the damages.
If your rental includes Collision Damage Waiver (C.D.W.) and if the car suffers damages, the driver is held responsible for the payment up to the minimum excess charge (on the Company Rental Agreement you can find the minimum excess charge for your car).
If the car or its parts are stolen and if your rental covers the T.W. you're only responsible for the payment up to the minimum excess charge.
If you choose the SUPER C.D.W. coverage, if available, your responsibility in terms of excess charge is null, unless it's proven that the occurrence was due to negligent driving or under the influence of alcohol or drugs.
The Company declines accidents not reported to the police, even if you choose the SUPER C.D.W.
Please inquire our receptionist about the costs of the excess charges or consult our terms & conditions.

WHAT SHOUD I DO IF I WANT TO EXTEND MY RENTAL?
Please go to the nearest Company station and update your rental agreement.
The vehicle that runs beyond the rental period mentioned on the rental agreement incurs in legal penalties which are entire responsibility of the driver.

SHOULD I RETURN THE CAR WITH FUEL?
The car should be returned with the same level of fuel as you found it at the beginning of your rental. If less, a refuelling service charge is applied in addition to the cost of the missing fuel. However, if you bought the tank option at the beginning of the rental (with a 10% discount), please return the car empty as you will not receive any reimbursement. Please inquire our receptionists for more information.

WHAT MAY HAPPEN IN CASE OF EXCEDING LEGAL SPEED LIMITS?
Avoid driving over the speed limits (90 Km/h). To reduce accident rate in the country, the Portuguese government implemented a control program on the main roads (Tolerance Zero). The fines are high and always of the driver's responsibility.

IS THERE A STANDARD PROCEDURE THAT SHOULD BE FOLLOWED WHEN RETURNIG THE CAR?
Make sure that the person that accepts the car is one of our receptionists.
Control the car with the receptionist for damages and check with the Company Rental Agreement which indicates if there were any damages already when you rented the car.
Make sure you do not forget anything inside the car.
If you return the car at the airport before your flight, then you should do it at least 2 hours before flight departure.

CAN I TRAVEL ABROAD?
You need the Green Card for travelling abroad.
Please inquire with our receptionists the cost of the Green Card.